GENERAL TERMS AND CONDITIONS (GTC)

https://fansbrands.ro/ - effective from the following date: 2024-04-19

preamble

Welcome to our website. Thank you for choosing us for your purchase. Your trust in us is greatly appreciated. This GTC Webshop was prepared with the Fogyasztó Barát ÁSZF generator.

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided below!

Imprint: Service provider data (seller, company)

Name : Pit Box Kft.

Registered office : 2600 Vác, Rózsa utca 3/A 1em. 2 ajt.

Postal address : 2600 Vác, Rózsa utca 3/A 1em. 2 ajt.

Registration authority : Fővárosi Törvényszék Cégbírósága

Company registration number : 13-09-144768.

HU Tax Identification Number ( CUI): 23163885-2-13

EU Tax Identification Number ( CUI): HU23163885

Represented by : Chertes Levente Csaba

Phone number : +40 ( 31 ) 631 27 51

Email : sales@fansbrands.com

Website: https://fansbrands.ro/

Bank name: Intensa Sanpaolo Bank

Account number (IBAN): RO33WBAN000524861917RO01

SWIFT code: WBANRO22XXX

Data protection registration number : NAIH - 103878 / 2016

Hosting provider data

Name : UNAS Online Kft.

Registered office : 9400 Sopron, Kőszegi út 14.

Contact details : unas@unas.hu

Website : unas.hu

Name : Shopify Commerce Singapore Pte. Ltd.

Registered office : 77 Robinson Road, # 13-00 Robinson 77, Singapore 068896

Contact details:

Website: https://www.shopify.com/

Definitions

Product : any movable things, including water, gas and electricity presented in containers, bottles or otherwise in limited quantities or with a certain volume, and movable things that include or are linked to digital content or digital services in such a way that the product could not be used for its intended purposes without the digital content or digital services in question (hereinafter referred to as: product containing digital elements) offered for sale on the website.

Product containing digital elements : movable things that include or are linked to digital content or digital services in such a way that the product would not be fit for its intended purposes without the digital content or digital services in question.

Parties : Seller and Buyer together

Consumer : a natural person who is acting outside his independent occupation and his economic activity and who buys, orders, receives, uses, uses or is in connection with goods The recipient of a commercial communication, of an offer. Rules for the Conciliation Board in its application - on the online settlement of consumer disputes, as well as Regulations 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC, with the exception of the application of the Council Decree - in addition to the above, is considered a consumer who acts for purposes outside his independent occupation and his field of economic activity, separately civil organization according to law, church legal person, apartment building, housing cooperative who buys goods, orders, receives, uses, uses, uses, or the commercial communication or offer refers to the recipient of the goods recipient. Within the internal market, based on the buyer's nationality, place of residence or place of establishment with unjustified territorial content restrictions and other forms of discrimination concerning the action against, and Regulations 2006/2004/EC and (EU) 2017/2394, as well as the European Parliament and the European Parliament and the Council Regulation (hereinafter referred to as: Regulation (EU) 2018/302), a consumer is considered, in addition to the above, a company that is considered a customer in accordance with Regulation (EU) 2018/302

Consumer contract : a contract in which one of the parties qualifies as a consumer.

Digital content : data produced or provided in digital form

Functionality : the ability of the Product containing digital elements, digital content or a digital service to fulfill the purposes for which it was designed.

Producer : the manufacturer of the product or, in the case of imported products, the importer who introduces the product into the territory of the European Union, or any other person who presents himself as the manufacturer by indicating the name, trademark or other distinctive signs on the product.

Interoperability : the ability of a product containing digital elements, digital content or a digital service to cooperate with hardware and software different from those normally used with the same type of product, digital content or digital service.

Compatibility : the ability of the Product containing digital elements, digital content or a digital service to cooperate, without the need for conversion, with hardware and software different from those that are normally used with the same type of Product, digital content or digital service.

Website : this website that serves to conclude the contract

Contract : a sales contract concluded between the Seller and the Buyer through the use of the Site and electronic mail.

Durable medium: any device that allows the consumer or business to store data that is addressed to them personally, in a way that makes it accessible in the future, for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form.

Device enabling distance communication : a device which is suitable for making a contractual statement, for the purpose of concluding a contract, without the physical presence of the parties. In particular, such a device is a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax or a device providing access to the internet.

Distance contract : a consumer contract that is concluded within a distance selling system organized for the provision of products and services under the contract, without the simultaneous physical presence of the parties, provided that the contracting parties only use a device that allows distance communication for the purpose of concluding the contract.

Enterprise : a person acting within the scope of his profession, occupation or commercial activity

Buyer /you : a person who makes an offer to purchase and concludes a contract through the website.

Warranty : in the case of contracts concluded between the consumer and the enterprise ( hereinafter referred to as: consumer contract),

1. commercial guarantee for the execution of the contract, voluntarily assumed by the Company for the proper execution of the contract, beyond or in the absence of any obligation provided for by law, and
2. mandatory legal guarantee,

in accordance with the Hungarian Civil Code

Purchase Price : the consideration to be paid for the Product and for the provision of digital content .

Relevant laws

With regard to the Contract, the provisions of Hungarian laws and regulations are applicable, including, but not limited to, the following: Act CLV of 1997 on consumer protection Act CVIII of 2001 on certain aspects of electronic commerce services and information society services Act V of 2013 on the Hungarian Civil Code Government Decree 151/2003 (IX.22.) on the mandatory guarantee for durable goods Government Decision 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses Decision 19/2014. (IV.29.) of the Minister of National Economy on the procedural rules for the administration of warranty and guarantee claims regarding durable goods sold under contracts concluded between consumers and businesses Law LXXVI of 1999 on copyright Law CXII of 2011 on informational self-determination and freedom of information REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment in the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation) Government Decision 373/2021 (VI. 30.) on the detailed rules of contracts for the purchase of goods, the supply of digital content and digital services between consumers and a business.

Scope and acceptance of the GTC

The content of the contract concluded between us is determined, in addition to the provisions of the relevant mandatory laws, by these General Terms and Conditions (hereinafter: TCG). Accordingly, these TCG set out your and our rights and obligations, the conditions for concluding the contract, the terms of execution, the terms of delivery and payment, the liability rules and the conditions for exercising the right of withdrawal.

Technical information necessary for the use of the website that is not included in these GTC will be provided through additional information available on the website.

Before placing your order, you must familiarize yourself with the provisions of these GTC.

Language and form of the contract

The language of the contracts concluded under these GTC is English (Romanian).

Contracts concluded under these GTC are not considered written contracts, and such contracts will not be archived by the seller.

Electronic invoicing

Our business applies electronic invoicing in accordance with section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the application of electronic invoicing.

Prices

Prices are expressed in lei (RON), including 19% VAT. The Seller may change prices from time to time for commercial policy reasons. Such a change in prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received for the product in question, but the parties have not yet concluded a contract, the Seller will act in accordance with the section entitled "Procedure in the event of an incorrect price" of this document.

Procedure in case of incorrect price

The following price is considered a manifestly incorrect price:

A price of 0, a reduced price with a discount, if the discount is indicated incorrectly (for example, for products priced at 1,000 lei (RON) with a 20% discount, a price of 500 lei (RON) is indicated).

If the price is indicated incorrectly, the seller offers the opportunity to purchase the product in question at the actual price, and the buyer, given this information, can decide whether to order the product in question at the actual price or cancel the order without negative legal consequences.

Complaints management and remedies

The consumer can send objections related to any product or the seller's activity to the contact details below:

If the consumer has a warranty claim related to the goods or the seller's behavior, the complaint regarding the seller's activities or omissions can be submitted to the contact details and methods below:

In writing via the following website: https://fansbrands.ro/

In writing via the following email address: sales@fansbrands.com

In writing by post: 2600 Vác, Rózsa utca 3/A 1st floor, 2nd floor.

The consumer may submit a verbal or written complaint to the enterprise regarding the conduct, activities or omissions of the enterprise or a person acting on behalf of or for the benefit of the enterprise, which is directly related to the distribution or sale of products to consumers.

The undertaking is obliged to investigate a complaint submitted orally without delay and to provide a solution, if necessary. If the consumer is not satisfied with the way the complaint was resolved or if the complaint cannot be investigated immediately, the undertaking is obliged to record the complaint and its position on it without delay and, in the case of a complaint submitted in person, to hand a copy to the consumer on the spot. If the verbal complaint was submitted by telephone or by any other electronic communication service, the recording, together with a substantive response, must be sent to the consumer within 30 days at the latest, in accordance with the provisions laid down for the obligation to respond to written complaints. Otherwise, the seller shall act in relation to written complaints as follows. Unless a directly applicable legal act of the European Union provides otherwise , the Enterprise shall send a substantive reply to written complaints within thirty days of their receipt and shall take steps to communicate it. A shorter deadline may be established by any law or regulation, a longer deadline may only be established by a regulatory act. If a complaint is rejected, the Enterprise shall state the reasons for the rejection. The Enterprise shall assign a unique identification number to each verbal complaint communicated by telephone or by means of an electronic communication service.

If the complaint is rejected, the seller must inform the consumer in writing that, depending on the nature of the complaint, which authority or conciliation body can initiate the procedure...

The information must also include the competent authority and the consumer's place of residence, the seat of the conciliation board in your place of residence, its telephone and internet contact details, and its postal address. The information must also include whether the company has made a general presentation statement related to the conciliation board's decision.

If we reject your complaint as a consumer, you have the right, at your place of residence, to contact the competent local authority or the conciliation office indicated by you in your request.

Conciliation committee - unless the consumer requests a personal hearing - hearing without personal presence, by means of an electronic device ensuring the simultaneous transmission of sound and image, conducted online (hereinafter referred to as: online hearing). The company is obliged to cooperate in the conciliation committee procedure within the framework, we are obliged to submit our response within the deadline to the conciliation committee's invitation to be sent to the conciliation committee. on the online settlement of consumer disputes, as well as of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU Except for the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation in the hearing of a person authorised to establish a transaction. At an online hearing, the company's representative authorised to establish a transaction must participate online. If the consumer requests a personal hearing, the undertaking will establish a transaction and its authorised representative must attend at least the online hearing.

If the dispute between the seller and the consumer is not resolved during negotiations, the consumer has the following remedies:

Consumer protection procedure

A complaint can be filed with the consumer protection authorities. If the consumer finds that his/her consumer rights have been violated, he/she has the right to file a complaint with the competent authority according to the place of residence or stay. After assessing the complaint, the authority decides whether to conduct a consumer protection procedure. The tasks of the administrative authorities in the first instance are performed by the government offices in the capital and in the county with jurisdiction according to the place of residence or stay of the consumer, a list of which is available here: https://www.kormanyhivatalok.hu/.

Judicial proceedings

The customer has the right to initiate legal proceedings to claim his claim arising from a consumer dispute in civil proceedings, in accordance with Act V of 2013 on the Hungarian Civil Code and the provisions of Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedures

If we reject your complaint, you have the right to appeal to the competent authority in your place of residence or to the conciliation office indicated by you in your application. The condition for initiating the conciliation body procedure is that the consumer directly attempts to resolve the dispute with the undertaking in question.

The conciliation commission - unless the consumer requests a personal hearing - organizes the hearing online, without personal presence and by means of an electronic device that ensures simultaneous audio and video transmission (hereinafter referred to as "online hearing").

The company is obliged to cooperate in the conciliation committee procedure, in which we are obliged to send our response to the conciliation committee invitation within the set deadline. Except for the application of Regulation No. 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on online communication and the resolution of consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company has the right to create a transaction at the hearing is obliged to ensure the participation of a person. In the online hearing, the representative of the company authorised to create a transaction must participate online. If the consumer requests a personal hearing, the representative of the company authorised to create a transaction must participate at least in the online hearing.

More information about conciliation bodies is available here: http://www.bekeltetes.hu More information about conciliation bodies with territorial jurisdiction is available here: https://bekeltetes.hu/index.php?id=testuletek

Contact details of certain territorially competent conciliation bodies:

Budapest Conciliation Body Address: Budapest Jurisdiction: Budapest

Contact:

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.

Phone: 06-1-488-2131

E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu

Baranya County Conciliation Body

Address: Pecs

Jurisdiction: Baranya County, Somogy County, Tolna County

Contact:

Address: 7625 Pécs, Majorossy I. u. 36. Tel: 06-72-507-154

E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Body

Address: Miskolc

Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact:

Address: 3525 Miskolc, Szentpáli u. 1.

Phone: 06-46-501-090

Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu

Conciliation Body of Csongrád-Csanád County

Address: Szeged

Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact:

Address: 6721 Szeged, Párizsi krt. 8-12. Telephone: 06-62-554-250/118

E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu

Fejér County Conciliation Body

Address: Székesfehérvár

Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Contact:

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6. Telephone: 06-22-510-310

E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Body

Address: Gyor

Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Contact:

Address: 9021 Győr, Szent István út 10/a. Telephone: 06-96-520-217

E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Body

Address: Debrecen

Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact:

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone: 06-52-500-710

E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu

Online dispute resolution platform

Pest County Conciliation Body

Address: Budapest Jurisdiction: Pest County

Contact:

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881

E-mail: pmbekelteto@pmkik.hu Website:panázrendezes. HU

The European Commission has created a website where consumers can register to have the possibility to resolve their disputes related to online purchases by submitting a complaint, thus avoiding court proceedings. In this way, consumers can assert their rights without, for example, being prevented by distance from doing so.

If you want to make a complaint about a product or service purchased online and you don't necessarily want to go to court, you can use online dispute resolution.

On the portal, you and the trader against whom you have filed a complaint can together choose the dispute resolution body you intend to contact regarding the handling of your complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

In accordance with paragraph (1) of section 1 of the Copyright Act LXXVI of 1999 (hereinafter referred to as: the Copyright Act), the website qualifies as copyrighted material, therefore all and all parts thereof are protected by copyright. In accordance with paragraph (1) of section 16 of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs of the website or the use of any application that can be used to modify the website or any part thereof is prohibited. Any material on the website and its database may be used, even with the written consent of the copyright holder, only with reference to the website and with indication of the source. The copyright holder is: Pit Box Kft.

Consumer Friend ratings

We hereby inform Buyers that the Seller uses the Fogyasztó Barát rating system on its website. The rating system does not allow for the rating of individual products, but only of the Seller (online store). The following technical measures in the rating system ensure that only real customers can submit ratings:

1. the system works independently of the online store that uses it, so the WIDGET for the review opens after the purchase, and the reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
2. also, reviews can only be submitted by real customers, by sending an email after purchase to the email address provided to Fogyasztó Barát.

The online store that uses the rating system does not have the technical ability to delete either the ratings or the reviews.

As a result of the above, the system only contains ratings and reviews from real customers and displays both positive and negative reviews without any distinction.

Other ratings

What do fans think about us?

We never hide: rate us anytime, anywhere. In fact, when we receive the change, we always ask everyone to rate us and write to us if they encounter problems. We can only make changes and progress if we are attentive to criticism ;-)

The ratings below were not invented by us, you can find each of them at the official source. And many more ;-) It's impossible that so many people can be wrong...

You can also write about us, or read more opinions on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu

Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review

Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal

Divisibility, code of conduct

If a section of the GTC is legally incomplete or ineffective, the other sections of the contract will still remain valid and the relevant laws will apply in place of the ineffective or incorrect part.

The seller does not have a code of conduct in accordance with the law on the prohibition of unfair commercial practices against customers.

Information about the functioning of the product containing digital elements and about the applicable technical protection measures. The accessibility of the servers providing data on the site is over 99.9% per year.

All data content is backed up regularly, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support integrated into the processor is used for its encoding.

Information on essential product properties

Information on the essential properties of the Products available for purchase on the Site is provided in the description of each Product.

Correction of data entry errors - Responsibility for the accuracy of the data provided

During the ordering process, before completing the order, you can change the entered data at any time (if you click on the "back" button in the browser, the previous page will open, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure the accuracy of the entered data, as the Products will be invoiced and delivered based on the data provided by you. Please also note that an incorrectly entered email address or the full capacity of the storage space connected to the mailbox may result in the failure of the delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer has completed the order and discovers an error in the data provided, he must initiate the change to the order in question as soon as possible. The Buyer may indicate his intention to change the incorrect order by email sent from the email address provided by the Buyer when placing the order or by telephone.

Website use

The purchase is not subject to registration.

Product selection

By clicking on the product categories on the website, you can select the desired product family and the individual product within it. By clicking on each product, you will find the product photo, item number, description and price. Upon purchase, you must pay the price indicated on the website.

Adding products to cart

After selecting the Product, you can place the items, in the desired quantity, in your shopping cart by clicking the "Add to Cart" button, without any obligation to purchase or pay, as adding Products to the cart does not qualify as an offer.

We recommend that you place the products in the cart even if you are not sure whether you want to buy certain products or not, as this will give you an overview of the selected items at a given time and you can display and compare them on the screen with a single click. The contents of the cart can be freely modified until the order is completed - until the "Submit order" button is pressed -, i.e. you can remove items from or place additional items in the cart at will, or you can change the quantity of the items.

If you add the selected product to the cart, a separate window will appear stating "Product added to cart". If you do not wish to select any more items, please click the "Go to cart" button. If you wish to view the selected product again or add more products to the cart, please click the "Back to products" button.

Viewing the cart

While using the Website, you can check the contents of your shopping cart at any time by clicking on the "Your Cart" button at the top of the page. This gives you the opportunity to remove items from your cart or change the desired quantity. After clicking on the "Update Cart" button, the system displays the information corresponding to the data you have modified, including the price of the Products added to your cart.

If you do not wish to select any more items, you can continue your purchase by clicking the "Proceed to checkout" button.

Providing customer data

After clicking on the "Proceed to checkout" button, the contents of the cart will be displayed, as well as the total purchase price that must be paid if you purchase the selected products. Please select an option in the "Delivery Options" box, depending on whether you want to pick up the ordered Products yourself (pick-up) or request delivery. If you select delivery, the system will indicate the delivery fee that must be paid if you place the order.

You can enter your email address in the "User details" text box, and your full name, address and phone number in the "Billing details" text box. In the "Delivery details" text box, the system will automatically store the data provided in the "Billing details" box. If you request delivery to a different address, please uncheck the corresponding box. You can enter additional details in the "Additional details" text box.

Reviewing your order

After completing the above text boxes, you can continue the ordering process by clicking the "Continue" button or delete/modify the previously entered data by clicking the "Cancel" button and return to the cart contents. After clicking "Continue", you will be taken to the "Order Review" page. Here, a summary of the previously provided data will be displayed, including the cart contents, user, billing and delivery details, as well as the amount to be paid (you cannot change these data again unless you click the "Back" button).

Order completion (making an offer)

If you have ensured that your shopping cart contains the products you wish to purchase and that your details have been entered correctly, you can complete your order by clicking on the "Pay now" button. The information entered on the Site does not qualify as an offer made by the Seller with a view to concluding a contract. In the case of orders under these GTC, you qualify as a bidder.

By pressing the "Pay now" button, you expressly acknowledge that your offer is deemed to have been made and your statement, provided it is confirmed by the seller in accordance with these GTC, entails an obligation to pay. You will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the seller in accordance with these GTC within 48 hours, the binding period of your offer will expire.

Order processing, contract conclusion

You can place your order at any time. The Seller will confirm your offer no later than the business day following the day you sent the offer. The contract will be concluded when the confirmation email sent by the Seller becomes available to you in your email system.

Payment methods

Bank transfer

You can pay for the products by bank transfer.

Pay with cash

If you would like to pay the order amount upon receipt of the package, please select the "cash on delivery" payment method.

Payments by bank card

In our web store, you can pay quickly and securely with your bank card.

PayPal

PayPal is available to customers in over 200 countries, providing a simple and secure payment method.

PayPal has several advantages that make online shopping easier and faster, while keeping your banking details safe:

Your email address and a password. That's all you need to pay or make a bank transfer through PayPal. You can leave your bank card in your wallet.

You don't need to deposit money into your PayPal account for payment. All you need to do is assign your bank card to your PayPal account, and you only need to do this once, at the beginning of the process.

PayPal is a globally recognized payment method, a guarantee of secure transactions, through which you can pay for products online in 26 different currencies.

Sign up for PayPal and make online payments easier.

Wordline

Online payment solution.

More information: https://www.six-payment-services.com/en/home.html

Stripe

You can select the Stripe payment solution in the online store.

For more information about Stripe in English, please visit this website.

Delivery methods, delivery fees

GLS courier service

Your package will be delivered via GLS courier service.

For more information, please visit the website: https://gls-group.com/RO/en/contact-gls/

GLS pickup points

Door-to-door delivery by courier services is the most popular delivery method for online shopping, however, the rate of those choosing personal collection is increasing every year. Customers can conveniently pick up their ordered products, according to their own daily schedule, via GLS pick-up points, where they can pay in cash.

GLS pick-up points are located in easily accessible locations, such as shopping malls, gas stations, bookstores or other popular stores. Most of them are open until late and even on weekends, which is convenient for customers who want to pick up or ship packages. GLS sends an email or text message to notify the customer of the arrival of their package. The customer can pick up the package at any time within 5 business days, depending on the opening hours of the respective pick-up point.

For further information, please visit the website.

Home delivery via UPS standard delivery service

FansBRANDS® - The official motorsport fan store Only in the European Union.

Delivery time: 2-4 business days

Free delivery over 500 lei

For further information, please visit the website.

Home delivery by GLS in the EU

2-9 business days shipping time.

Your package will be delivered by GLS courier employees to the delivery address indicated. You will receive a notification via EMAIL regarding the delivery details.

For further information, please visit the website.

Performance deadline

The general deadline for fulfilling the order is a maximum of 30 days from the order confirmation. In case of delay on the part of the seller, the buyer has the right to set an additional deadline. If the seller does not comply with the additional deadline, the buyer may terminate the contract. Delivery times that may differ from the general delivery time are always indicated for each delivery method.

Reservation of rights, ownership clause

If you have previously ordered Products but have not collected or taken them (excluding any case where you have exercised your right of withdrawal), or if they have been returned to the Seller with the mention "unclaimed", then the Seller will fulfill your order only on condition that you pay the full purchase price and delivery fees in advance.

The Seller may withhold delivery of the Product until it is satisfied that the price of the Products has been successfully paid using the electronic payment solution (including where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other bank fees and costs). If the price of the Product has not been paid in full, the Seller may contact the Buyer to supplement the purchase price.

Cross-border sales

The Seller does not distinguish between Buyers who purchase through the Site within the territory of Hungary and those who do so outside the territory of Hungary, but within the territory of the European Union. Unless otherwise provided in these GTC, the Seller ensures the delivery/collection of the Products within the territory of Hungary.

The provisions of these GTC shall also apply to purchases outside Hungary, with the proviso that, for the purposes of this section, "Buyer" means a consumer who is a citizen or resident of a Member State or an undertaking established in a Member State and who purchases products or uses services in the European Union for the sole purpose of end-use. "Consumer" means a natural person who is acting outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is mainly Hungarian, the seller is not obliged to communicate with the buyer in the language of the buyer's Member State.

The seller is not obliged to comply with non-contractual requirements, such as labelling requirements or sector-specific requirements, laid down in the national law of the buyer's Member State in relation to the products concerned, or to inform the buyer of such requirements.

Unless otherwise stated, the seller applies the VAT provided for in Hungary to each product. The buyer may exercise his remedies in accordance with these GTC.

If the electronic payment solution is used, the payment will be made in the currency specified by the seller,

The Seller may withhold delivery of the Product until it is ensured that the price of the Products and the delivery fee have been paid in full and successfully using the electronic payment solution (including if the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and the delivery fee due to conversion costs and other bank fees and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

To ensure delivery of the Product, the Seller offers Buyers outside Hungary the same delivery options as Buyers in Hungary.

If, in accordance with the GTC, the buyer has the option to request delivery of the product within the territory of Hungary or within the territory of any other EU Member State, buyers who are not from Hungary may also opt for any delivery method indicated in the GTC.

If, in accordance with the GTC, a Buyer may choose the pickup option to pick up the Product, Buyers outside of Hungary may also choose this option.

Otherwise, the Buyer may request to arrange the transport of the product at his own expense. Buyers from Hungary are not entitled to choose this option.

The Seller will fulfill the order after payment of the delivery fee, and if the Buyer does not pay the delivery fee to the Seller or if the Buyer does not organize the transport of the Product himself by a predetermined date, the Seller will terminate the contract and refund the purchase price paid in advance to the Buyer.

Consumer information

Information on the right to terminate the contract by individual buyers Buyers

According to point 3 of paragraph (1) of Section 8:1 of the Hungarian Civil Code , only natural persons acting outside the scope of their profession, occupation or trade are considered consumers, so legal persons are not entitled to exercise their right of withdrawal without justification .

In accordance with section 20 of Government Decree 45/2014 (II. 26.), consumers have the right of withdrawal without justification. Consumers may exercise their right of withdrawal within a certain period, which begins

1. a) in the case of product sales contracts,
2. aa) on the date on which the product,
3. ab) in the case of the sale of multiple products, if each Product is delivered on a different date, when the last Product was delivered

is received by the consumer or by a third party, other than the carrier, designated by the consumer, if this period is 180 days.

The withdrawal period provided for in Government Decision 45/2014. (II. 26.) is 14 days, and the additional withdrawal period is voluntarily assumed by the Seller in these GTC, in addition to the period provided for by law.

The provisions of this section shall not affect the consumer's right to exercise the right of withdrawal provided for in this section and during the period between the day of conclusion of the contract and the day of receipt of the product.

If the offer to conclude a contract was made by the consumer, the consumer has the right to withdraw from the offer, which ends the mandatory period of the offer to conclude the contract.

Declaration of withdrawal, through which the consumer exercises his right of withdrawal or termination

The consumer may exercise his right under section 20 of Government Decree 45/2014 (II. 26.) by a clear declaration to this effect or by using the declaration model which can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal is considered to have been exercised in due time if the declaration is sent by the consumer within the appropriate deadline. The deadline is: 180 days.

In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within 14 days.

The withdrawal period provided for in Government Decision 45/2014. (II. 26.) is 14 days, and the additional withdrawal period is voluntarily assumed by the Seller in these GTC, in addition to the period provided for by law.

The burden of proving that the consumer has exercised his right of withdrawal in accordance with this provision lies with the consumer.

After receiving it, the seller is obliged to confirm the buyer's declaration of withdrawal on an electronic data medium.

Seller's obligations in case of consumer withdrawal

Seller's obligation to refund

If, in accordance with section 22 of Government Decision 45/2014 (II. 26.), the consumer withdraws from the contract, the consumer

The seller shall refund the full amount paid by the buyer as consideration within 14 days, including the costs incurred in connection with the performance, such as the delivery fee. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the least expensive standard delivery method.

How to fulfill the seller's refund obligation

In the event of withdrawal or termination exercised in accordance with section 22 of Government Decree 45/2014 (II. 26.), the seller shall reimburse the refundable amount to the consumer using the same payment method that was used by the consumer. With the express consent of the consumer, the seller may use another payment method, but the consumer may not be charged additional fees as a result of this. The seller shall not be liable for any delay resulting from the incorrect and/or inaccurate indication of the bank account number or postal address by the consumer.

Additional costs

If the consumer has expressly chosen a delivery option other than the least expensive standard delivery method, the seller will not be obliged to reimburse the costs incurred as a result of that choice. In such cases, our reimbursement obligation will only include the standard delivery charges indicated.

The right to refuse performance

The seller may withhold the amount paid to the consumer until the consumer has returned the product or proven beyond doubt that he has returned it; of these two dates, the earliest is taken into account. We cannot accept shipments sent via the "cash on delivery" or "recipient pays" service.

Consumer obligations in the event of withdrawal or termination

Product return

If, in accordance with section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, he is obliged to return the product or hand it over to the seller or to the person designated by the seller to accept the products, without delay, but no later than fourteen days from the notification of withdrawal. The obligation to return is considered fulfilled in good time if the consumer sends the product before the deadline expires.

Bearing direct costs incurred in connection with returning the Product

The direct costs of returning the product are borne by the consumer. The product must be sent to the seller's address. If, after the start of the service, the consumer terminates the service contract concluded outside business premises or as a distance contract, he is obliged to pay the Company a commission proportional to the service provided up to the date of notification of termination. This proportional amount payable by the consumer is determined on the basis of the total value of the consideration established in the contract, by adding the applicable taxes. If the consumer proves that the total amount thus determined is excessively high, the proportional amount must be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we cannot accept shipments sent via the "cash on delivery" or "recipient pays" service.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from any use that exceeds the use necessary to determine the nature, properties and functioning of the product.

The right of withdrawal cannot be exercised in the following cases:

The Seller expressly states that you cannot exercise your right of withdrawal in the cases listed in paragraph (1) of section 29 of Government Decree 45/2014 (II.26.):

1. after the full performance of the service, however, where the contract provides for a payment obligation for the consumer, this exception may only be invoked if, before the start of performance, the consumer has expressly consented and acknowledged that he will lose his right of withdrawal as soon as the contract is fully performed by the undertaking;
2. with regard to Products or services whose price or commission depends on financial market fluctuations, which cannot be influenced by the Company and which are possible even during the period established for exercising the right of withdrawal;
3. in the case of non-manufactured products that have been produced on the basis of the consumer's instructions and express request or in the case of products that have been clearly adapted to the consumer's needs;
4. in the case of perishable products or products with a short shelf life;
5. in the case of Products with closed packaging, which cannot be returned once opened after delivery for health protection or hygiene reasons;
6. in the case of products which, due to their nature, are inseparably mixed with other products after delivery;
7. in the case of alcoholic beverages whose real value depends on fluctuations in the financial market, which cannot be influenced by the enterprise, and whose price was agreed upon by the parties when concluding the sales contract, but the contract will only be executed after the thirtieth day after the conclusion of the contract;
8. in the case of service contracts where the undertaking contacts the consumer at his express request to carry out urgent repair or maintenance work;
9. regarding the sale and purchase of audio and video recordings in sealed packaging or copies of computer programs, if the consumer has opened the packaging after delivery;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded within a public tender;
12. except for housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or for services related to leisure activities, if a term or time limit for performance has been established in the contract;
13. in relation to digital content supplied on a non-physical data carrier, where the seller has started the performance of the contract with the express and prior consent of the consumer and the consumer, simultaneously with giving this consent, has acknowledged this fact by a declaration that he will lose his right of withdrawal as soon as the performance of the contract begins, and the undertaking has sent a confirmation to the consumer.

Information on product liability and implied warranty regarding the guarantee of conformity of products in consumer contracts

This section of the consumer information has been drafted based on paragraph (3) of section 9 of Government Decision 45/2014 (II.26.), with reference to Annex No. 3 thereof.

This consumer information applies only to buyers who qualify as consumers; the rules applicable to buyers who are not consumers are included in a separate chapter.

The requirement for contractual performance in the case of contracts concluded with consumers

The requirement for contractual performance in general for products and products containing digital elements sold under a consumer contract

At the time of execution, the products and execution must meet the requirements set out in Government Decree 373/2021 (VI.30.).

For the performance to be contractual, the Product that is the subject of the contract must comply with the description, quantity, quality and type set out in the contract, have the functionality, compatibility, interoperability, as well as other properties set out in the contract, be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the seller at the latest upon conclusion of the contract and which the seller has accepted to have all the accessories and user manuals specified in the contract, including the commissioning instructions, installation instructions and technical customer support and provide the updates set out in the contract.

For the performance to be contractual, the Product that is the subject of the contract must also be suitable for the purposes established for the same type of products by law, technical standards or, in the absence of technical standards, by the code of conduct governing them; comply with the quantity, quality, performance and other properties that the consumer can reasonably expect, in particular as regards functionality, compatibility, accessibility, continuity and safety, which are usual for the same type of goods, taking into account public statements, in particular those made in an advertisement or on a label, by the Seller, its representative or any other persons involved in the sales chain regarding the specific properties of the Products; have all the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions, and comply with the properties and description of the product presented as a sample or model or made available as a trial version by the undertaking before the conclusion of the contract.

The Product is not obliged to comply with the public statements mentioned above, if the Seller proves that it was not and should not have been aware of the public statement in question, the public statement in question was duly corrected by the time of conclusion of the contract, or the public statement in question could not have affected the decision of the right holder to conclude the contract.

The requirement for contractual performance in the case of the sale of products under a consumer contract

The seller's performance is defective if the defect in the product results from unprofessional commissioning, provided that

1. the commissioning is part of the sales contract and was carried out by the seller or the seller assumes responsibility in this regard; or
2. the putting into service should have been carried out by the consumer and the unprofessional putting into service results from deficiencies in the putting into service instructions provided by the seller or, in the case of products containing digital elements, by the supplier of digital content or digital services.

If, in accordance with the sales contract, the commissioning of the product is carried out by the seller or if the seller assumes liability in this regard, then the performance shall be deemed to have been completed by the seller upon completion of the commissioning.

Where, in the case of a product containing digital elements, the sales contract provides that the digital content or digital services are to be supplied continuously for a specified period, the seller shall be liable for a defect in the product relating to the digital content if the defect arises or becomes detectable within two years of delivery of the product in the case of a continuous service supplied for a period not exceeding two years.

The requirement for contractual performance in the case of the sale of products containing digital elements under a consumer contract

In the case of products containing digital elements, the seller shall ensure that the consumer is informed and receives updates regarding the digital content of the product or digital service related to it, including security updates, where the updates are necessary to maintain the contractual nature of the product.

The seller shall ensure the availability of updates for a period that the consumer can reasonably expect, based on the type and purpose of the product and the digital elements, as well as the individual circumstances and the nature of the contract, if the sales contract provides for the one-off supply of the digital content or digital service; or for two years from the delivery of the product, in the case of continuous service for a period not exceeding two years, if the sales contract provides for the continuous supply of the digital content for a fixed period.

If the consumer, within a reasonable time, fails to install the updates made available, the Seller shall not be liable for the defect of the product, provided that the defect results exclusively from the lack of the update in question, provided also that the Seller has informed the consumer of the availability of the update and of the consequences of the consumer's failure to install it; and the consumer's failure to install the update or the consumer's faulty installation of the update is not attributable to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if the consumer, upon conclusion of the contract, received separate information that a certain property of the product differs from the properties stipulated in this contract, and this difference was separately and expressly acknowledged by the consumer upon conclusion of the contract.

Contractual performance requirements for digital content sold under a consumer contract in the event of sale

The Seller shall provide and make available to the Consumer the digital content. The Parties are different in the absence of his agreement, the Seller, without undue delay after the conclusion of the contract, shall make available to the Consumer the latest digital content available at the time of signing the contractual version.

The service is considered completed if the digital content or - is for this necessary for access or suitable for download - any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.

The seller must ensure that the consumer is notified that the digital content is such updates - including security updates - that are digital content or digital content are necessary to maintain the contractual nature of the service, as well as to receive them.

If, on the basis of the contract, the digital content is supplied for a specified period of time takes place continuously, in respect of the digital content, the conformity of the performance with the contract must be ensured throughout the duration of the contract. If the consumer fails to install updates within a reasonable period of time offered by the seller, the seller is not liable for the service error if it concerns only the relevant update resulting from its failure to apply, provided that the seller has informed the consumer about the availability of the update and the installation by the consumer of the consequences of its failure; and the failure to install the update by the consumer or the incorrect installation of the update by the consumer is not due to the fact that the installation instructions provided by the seller are incomplete.

Defective performance cannot be established if the consumer receives separate information when concluding the contract that a certain property of the digital content differs from the requirements specified herein, and when concluding the contract, the consumer must explicitly declare this accepted deviation.

The seller performs incorrectly if the fault of the digital content service is that the consumer is digital stems from the unprofessional integration of it into his environment, provided that the integration of the digital content was carried out by the seller, or the integration was carried out by the seller carried out under his responsibility; the obsession digital content must be integrated by the consumer, and the unprofessional integration by the seller was caused by deficiencies in the integration instructions provided by

If the contract is for digital content or digital service for a specified period of time with continuous service, the seller is liable for the digital content for a defect, if the defect appears during the period specified in the contract, or becomes recognisable.

Where the contract concerns a single performance or a series of individual service acts, it shall be presumed, until proven otherwise, that, from the date of performance of one of them, within one year, the defect recognised by the consumer already existed at the time of performance. It shall not be performed at the same time, the seller shall be at fault if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and the contract informed the consumer in a clear and intelligible manner before its conclusion.

The consumer is obliged to cooperate with the seller so that the seller - from a technical point of view, from the point of view of the devices available and requiring the least intervention for the consumer using them - ensures that the cause of the error is the consumer's digital environment. If the consumer fails to comply with this obligation of cooperation after the Seller has informed about this obligation in a clear and intelligible manner before the conclusion of the contract, the consumer bears the burden of proving that the defect recognized within one year of completion already existed at the time of completion, the obsession of the service affected by a recognized error during the contractual period, the service during the period of performance under the contract, was not in accordance with the contract.

Implied warranty

In what cases can you exercise your implied warranty rights?

In the event of defective performance by the seller, you may invoke an implied warranty claim in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).

What rights do you have based on an implied warranty claim?

Depending on your choice, you may make use of the following implied warranty claims:

You may request either repair or replacement, unless compliance with this warranty right is impossible or would result in disproportionate costs for the seller compared to the alternative solution. If you have not requested or could not request repair or replacement, you may request a proportional price reduction or, as a last resort, you may terminate the contract.

You have the right to switch from the warranty right you have selected to another warranty right, but you must cover the cost of the change, unless it was justified or became necessary due to the seller's behavior.

In the case of a contract concluded with a consumer, in the absence of proof to the contrary, any defect detected within one year of delivery of the product or product containing digital elements shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect.

In the case of second-hand products, warranty rights deviate from the general rules. Defective performance may also occur in the case of second-hand products, but the circumstances under which the consumer could have expected certain defects to occur are taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent and, as a result, a second-hand Product cannot be expected to be of the same quality as a newly purchased product. Therefore, the Buyer can only exercise warranty rights in respect of deficiencies beyond defects that result from the second-hand nature of the Product and that occur regardless of this nature. If the second-hand Product is defective and the Buyer who qualifies as a consumer received information about this defect at the time of purchase, then the Service Provider shall not be liable for this defect.

The seller may refuse to bring the product into conformity with the contract if repair or replacement would be impossible or would result in disproportionate expenses on the part of the seller, taking into account all the circumstances, including the value of the product in perfect condition and the seriousness of the breach of contract.

The consumer, depending on the seriousness of the breach of contract, may request a proportional reduction of the consideration or even termination of the sales contract if the seller has not carried out the repair or replacement, or has carried out the repair or replacement but has failed, in whole or in part, to meet the following conditions: the seller will take over the replaced product at his own expense if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was put into service before the defect became detectable, then the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of the replacement or repaired product, or the bearing of the costs related to such removal and putting into service the seller has refused to bring the product into service a repeated defect occurs in the performance, despite the fact that the seller has attempted to bring the product into service the seriousness of the breach is so significant as to justify the immediate reduction of the price or the immediate termination of the sales contract; or the seller has not undertaken to bring the product into conformity with the contract or it is clear from the circumstances that the undertaking will not bring the product into conformity with the contract within a reasonable time or without causing significant harm to the interests of the consumer.

If the consumer wishes to terminate the sales contract based on a defective performance, the burden of proving the insignificant nature of the defect lies with the seller.

The consumer has the right to withdraw all or part of the remaining purchase price, depending on the seriousness of the breach of contract, until the seller fulfills its obligations relating to the conformity of the performance with the contract and the defective performance.

As a general rule, the seller returns the replaced product at his own expense. If the repair or replacement requires the removal of a product that, in accordance with the nature and purpose of the product, was put into service before the defect became detectable, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of the replacement or repaired product, or the bearing of the costs related to such removal and putting into service.

The reasonable period for repairing or replacing the product is calculated from the moment the consumer notified the company of the defect.

The consumer makes the product available to the business so that it can carry out the repair or replacement.

The reduction of the consideration is considered proportional if its value is equal to the difference between the value of the product that the consumer would receive if the seller's performance had been contractual and the value of the product actually received by the consumer.

The consumer's implied warranty right to terminate the sales contract can be exercised by a legal declaration addressed to the seller, expressing the decision to terminate.

If the defective performance relates only to a specific part of the product delivered under the contract and the conditions for exercising the right to terminate the contract are met in respect of that part, then the consumer may terminate the sales contract only in respect of the defective product, but may also terminate the sales contract in respect of any other product purchased together with the defective product, if the consumer cannot reasonably be expected to keep only the products in accordance with the contract.

If the consumer terminates the sales contract in whole or in part of the products delivered under the sales contract, the consumer shall return the product in question to the seller, at the seller's expense, and the seller shall immediately reimburse the consumer the purchase price paid for the product in question, as soon as the seller receives the product or proof of its return.

Within what period can you claim your right to an implied warranty?

You are obliged to report the defect after you discover it, without delay. A defect reported within two months of its discovery is considered a defect reported without delay. However, please note that no implied warranty claim can be asserted beyond the two-year limitation period that begins upon conclusion of the contract.

The limitation period does not include the duration of the repair, during which the buyer cannot use the product in accordance with the purpose for which it was designed.

The limitation period for claims under the implied warranty starts again with respect to the part of the product that has been repaired or replaced. This rule also applies if, following the repair, another defect occurs.

If the subject of the contract between a consumer and a business is a second-hand product, the parties may agree on a shorter limitation period, but in no case may a limitation period of less than one year be validly stipulated.

Against whom can you exercise your implied warranty claims?

You can direct your implied warranty claim against the seller.

What other conditions are there to claim your right to the implied warranty?

To make the claim for the implied warranty valid within one year from the date of execution, there are no other conditions than reporting the defect, provided that you prove that the product was supplied by the seller. However, after the expiration of the one-year period from the date of execution, you are required to prove that the defect you detected already existed at the time of execution.

Product liability

In which cases can you exercise your product liability rights?

In the event of a defect in a tangible good (Product), at your option, you may make use of implied warranty claims or product liability claims.

What rights do you have under a product liability claim?

In a product liability claim, you can only request the repair or replacement of the defective product.

In what cases can the product be considered defective?

A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties included in the description provided by the manufacturer.

Within what time frame can you file your product liability claim?

You can file a product liability claim within two years from the time the product was placed on the market by the manufacturer. After this period, you lose your right to file a product liability claim.

Against whom and under what other conditions can you file a product liability claim?

You can only file a product liability claim against the manufacturer or distributor of a material good. When filing a product liability claim, you will need to prove the product's defect.

In what cases is the manufacturer (distributor) exempt from liability for manufactured products?

The manufacturer (distributor) will be exempted from his product liability obligations only if he can prove that: he did not manufacture the product or did not place the product on the market as part of his commercial activities; or according to the current state of the art, the defect was not detectable at the time the product was placed on the market or the product defect results from the application of laws or regulatory provisions prescribed by the authorities.

The manufacturer (distributor) only needs to prove one of the above causes.

Please note that you cannot simultaneously file an implied warranty claim and a product liability claim in parallel based on the same defect. However, if the implied warranty claim is successful, you may pursue your product liability action against the manufacturer in respect of the replaced product or its repaired parts.

Guarantee

In which cases can you exercise your warranty rights?

In accordance with Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable goods, the seller has a warranty obligation in relation to the sale of new durable goods listed in Annex 1 to the decree (e.g. technical goods, tools, machinery), as well as their accessories and components within the scope specified therein (hereinafter, for the purposes of this section, collectively referred to as consumer goods).

The rights arising from the guarantee can be exercised with the help of a guarantee certificate, which cannot be conditioned by the consumer returning the opened packaging of a consumer product. The guarantee certificate if it is not made available to the consumer, the conclusion of the contract is proven must be taken into account if the receipt confirming the payment of the consideration - in terms of the general sales tax invoice or the receipt issued under the law presented by the consumer. In this case, the rights arising from the guarantee can be invoked with a receipt confirming the payment of the consideration.

In addition, the seller may voluntarily assume the warranty obligation, in which case he must provide a warranty statement to the buyer who qualifies as a consumer.

The warranty statement must be made available to the consumer on a durable medium, at the latest at the time of delivery of the product.

The warranty statement must include the following: a clear statement that, in the event of a defective product being delivered, the consumer has the right to exercise the implied warranty rights provided for by law free of charge, rights which will not be affected by the warranty the name and address of the guarantor the procedure to be followed by the consumer to make use of warranty claims the indication of the product for which the warranty is granted and the warranty conditions.

What rights do you have under the mandatory warranty and within what period can you exercise these rights? Warranty rights

Based on the warranty rights, the buyer may request repair or replacement, may request a price reduction in cases provided for by law or, as a last resort, may terminate the contract if the beneficiary has not carried out the repair or replacement, has not fulfilled this obligation within an appropriate period, taking into account the interest of the right holder, or the interest of the right holder in the repair or replacement has ceased.

The buyer may, at his/her choice, exercise his/her repair request directly at the seller's registered office, at any of its offices or branches, or at the repair service specified by the seller on the warranty certificate.

Deadline for claiming the claim

Warranty claims can be made during the warranty period, which is in accordance with Government Decree 151/2003. (IX. 22.) the following:

1. one year for goods with a purchase price reaching 125 lei but not exceeding 1,250 lei
2. two years for goods with a purchase price reaching 1,250 lei but not exceeding 3,125 lei
3. three years for goods whose purchase price exceeds 3,125 lei

Failure to comply with the above deadlines results in the loss of warranty rights, however, in the case of repair of consumer goods, the warranty period will be extended by the period during which the Buyer cannot use the product in accordance with its intended purpose due to the defect, starting from the date of delivery for repair.

The warranty period begins on the day the consumer goods are delivered to the buyer or on the day of commissioning, if this was carried out by the seller or his agent.

If the buyer orders the consumer goods to be put into operation more than six months after delivery, the starting date of the warranty period is the day of delivery.

Rules for handling warranty claims

When arranging the repair, the seller strives to carry it out within 15 days. The repair period begins on the day the consumer goods are accepted for repair.

If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer goods during the warranty period, the seller determines that the consumer goods cannot be repaired, the seller is obliged to replace the consumer goods within eight days, unless the buyer has received instructions to the contrary. If the replacement of the consumer goods is not possible, the seller is obliged, within eight days, to reimburse the buyer the purchase price indicated on the proof of payment of the value of the consumer goods - invoice or receipt issued in accordance with the law on value added tax - presented by the consumer.

By accepting the GTC, the buyer also consents to receive the necessary information in electronic format or in another appropriate manner to prove receipt of the information by the buyer.

If the seller cannot repair the consumer goods within 30 days:

The repair may be carried out within a longer period, provided that the purchaser has consented to this; or

if the buyer does not agree to the repair being carried out within a longer period or if the buyer has not made any statement to this effect, the consumer goods must be replaced within eight days of the unsuccessful expiry of the thirty-day period; or if the buyer does not agree to the repair being carried out within a longer period or the buyer has not made any statement to this effect, but the replacement of the consumer goods is also not possible, then the purchase price indicated on the invoice or receipt of the consumer goods shall be refunded to the buyer within eight days of the unsuccessful expiry of the thirty-day period.

If the consumer goods are defective for the fourth time, the buyer has the right to: request repair from the seller, or instead of requesting a repair request, request a proportional reduction of the purchase price from the seller, in accordance with letter b) of paragraph (2) of Section 6:159 of Act V of 2013 on the Hungarian Civil Code, or instead of requesting a repair request, repair the consumer goods or have them repaired at the seller's expense, in accordance with letter b) of paragraph (2) of Section 6:159 of Act V of 2013 on the Hungarian Civil Code, or if the buyer has not exercised these rights (repair, price reduction, repair of consumer goods) or has not made any statement to this effect, the consumer goods shall be replaced within eight days or, if the replacement of the consumer goods is impossible, the purchase price indicated on the invoice or The receipt for consumer goods is returned to the buyer within eight days.

Consumer goods falling within the scope of the mandatory guarantee in accordance with Government Decree 151/2003, which are installed with a fixed connection, heavier than 10 kg or which cannot be carried as hand luggage in public transport must be repaired, with the exception of vehicles, at the place of operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a complaint made directly to the repair service, the repair service must take care of the dismantling and installation, as well as the delivery and return of the consumer goods.

Warranty exceptions

The provisions under the heading "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quadricycles, motorcycles, mopeds, cars, caravans, campers, trailer caravans, trailers and motorboats.

However, even in the case of these products, the seller is obliged to strive to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.

What is the relationship between the guarantee and other security rights?

Warranty rights exist in addition to guarantee rights (product liability and implied warranty), but a fundamental difference between general warranty rights and guarantees is that the burden of proof is more favorable to the consumer in the case of a guarantee.

The seller's voluntary warranty commitment during the mandatory warranty period may not include conditions that are more disadvantageous for the consumer than the rights provided for by the mandatory warranty rules. After that, however, the conditions of the voluntary warranty are free to be determined, but the warranty may not affect the consumer even in this case resulting - thus, including the existence of rights based on the accessory warranty.

Replacement request within three business days

The request for replacement within three working days also applies to purchases from online stores. A request for replacement within three working days can be invoked in relation to new consumer goods under Government Decree 151/2003. (IX. 22.), which provides that if a person submits a request for replacement within three working days, then the seller considers the product to be defective at the time of its sale and replaces it without delay.

In what cases will the seller be exempt from his warranty obligation?

The seller will be exempted from the warranty obligation only if he proves that the cause of the effect occurred after the performance of the service.

Please note that you cannot simultaneously assert an implied warranty claim and a warranty claim or a product liability claim and a warranty claim based on the same defect, but you are otherwise entitled to the rights arising from the warranty, regardless of the warranty rights.

Information on product liability and implied warranty regarding the guarantee of conformity of products for buyers who are not consumers

General rules on implied warranty rights

A buyer who does not qualify as a consumer may, at his option, invoke the following implied warranty claims:

You may request either repair or replacement, unless compliance with the warranty right you have chosen is impossible or would result in disproportionate costs for the seller compared to the alternative solution. If you have not requested or could not request repair or replacement, you may request a proportional reduction in the consideration, you may remedy the defect yourself or have it repaired at the seller's expense, or, as a last resort, you may withdraw from the contract.

You have the right to change, unless it was justified or became necessary due to the seller's behavior.

In the case of second-hand products, the warranty rights deviate from the general rules. Defective performance may also occur in the case of second-hand products, but the circumstances under which the consumer could have expected certain defects to occur are taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent and, as a result, a second-hand Product cannot be expected to be of the same quality as a newly purchased product. Therefore, the Buyer can only exercise his warranty rights in respect of deficiencies beyond defects that result from the second-hand nature of the Product and that occur regardless of this nature. If the second-hand Product is defective and the Buyer who qualifies as a consumer received information about this defect at the time of purchase, the Service Provider shall not be liable in respect of this defect.

For buyers who do not qualify as consumers, the deadline to claim an implied warranty is one year, starting from the date of performance (delivery).

Product liability and warranty

Only buyers who qualify as consumers benefit from product liability rights and rights arising from the mandatory guarantee.

If the seller offers a voluntary warranty for the product, he will indicate this separately during the purchase of the product.

If the manufacturer offers a manufacturer's warranty that also covers buyers who do not qualify as consumers, then such claims can be made directly against the manufacturer.